Monthly Archives: April 2013

What Are You Leaving On The Table? Turn Complaints Into Gold!

April 17, 2013 | by admin | Uncategorized

April 17, 2013, Chartwell presented an ICBA-sponsored webinar about complaint management. Topics included key compliance requirements, obligations and best practices associated with successful complaint management, and common errors banks make when handling complaints. The webinar recording is available on the ICBA website. Read more